Laundry, Dry Cleaning and Ironing Services

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In this privacy policy, Mother Laundry Ltd (“Mother Laundry” or “We” or “Us”) explains how we process your personal data online and offline through; our website (“Website”), our mobile apps (“Apps”), our social media channels (“Social Media”), email messages (“Emails”), and the services provided to you through them. Herein, we collectively refer to the Website, Apps, Social Media, Emails, and Services as the "Services” in general.

We value the privacy of individuals who use our website and related services. This privacy policy also (the "Privacy Policy") explains how we collect, use, and share information from users of our Services ("Users"). By using our Services, you willingly agree to everything in this Privacy Policy.

Mother Laundry reserves the right to change, modify, add, or delete portions of this Privacy Policy at any time. From time to time, we may change, modify, add, or delete portions of this Privacy Policy, and you must always consult the most recent version.

Information We Collect

We may collect a variety of information from or about you or your devices from various sources, and with or without your knowledge as described below.

Information You Provide to Us

You may choose to provide us with information, such as your name, email address, phone number, address, order details, feedback, non-sensitive payment information, among so many other things, when you visit our website and/or sign up for our Services. For example, you may provide us with information if you:
schedule a pickup (order) with Mother Laundry;
subscribe for membership with Mother Laundry;
contact us or send us a message through our website;
— participate in any of our services that request for information;
— participate in surveys, service reviews or similar types of activities regarding Mother Laundry. If you contact us directly, we may receive additional information about you, such as your name, email address, country, address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. When we send you emails, we may track whether you receive and open them — so that we learn how to deliver a better customer experience and improve our Services.

Information We Collect When You Use Our Services

Device Information:
We receive information about the device and software you use to access our Services, including internet protocol (IP) address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.

Usage Information:
To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view and the dates and times of your visits.

Information from Cookies and Similar Technologies:
We and third party partners collect information using cookies, pixel tags, or similar technologies. Our third party partners, such as analytics partners , may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Please review your web browser’s "Help" file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

How We Use the Information We Collect

We use the information we collect:
— To identify who is contacting us through the Website
— To facilitate pickup scheduling (booking) & memberships
— To provide, maintain, improve, and enhance our Services
— To personalize your experience on our Services such as providing tailored content and recommendations
— To understand and analyze how you use our Services and develop new solutions, services, and features
— To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, notify you about changes in our policies, and otherwise provide user support
— For compliance purposes, including enforcing our Brand Policy, Content Policy, and Terms of Use, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency
— For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable, productive or otherwise of interest to you

How We Share the Information We Collect

Mother Laundry may disclose your information with your permission.
At Mother Laundry, we may share any information we receive with our affiliates for any of the purposes described in this Privacy Policy.
Analytics Partners
We use analytics services, such as Google Analytics, to collect and process certain analytics data. You can learn about Google’s practices here , and opt-out of them by downloading the Google Analytics opt-out browser add-on .
Testimonials & Responses
With your consent, we may post on our website success stories (testimonials) that you provide, which may contain personal information such as your name. If you wish to update or delete your testimonial, you may contact us at
Vendors and Service Providers
We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
As Required By Law and Similar Disclosures
We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.

Third Parties

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Updates & Changes

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will notify you through the Services.

Security Overview

As part of our commitment to privacy, we have obtained attribution for our secure services, rigorous standards and quality guidelines. To achieve these, we work with policy advisors to ensure that our services and practices remain compliant with relevant mandates and regulations as shown below.
— Mother Laundry meets Uganda's Computer Misuse Act [2011] , Uganda's Data Protection and Privacy Act [2019] , and European Union's General Data Protection Regulation [2016] legal requirements on data protection and privacy.
— Mother Laundry complies with ISO 27001:2022 (ISO/IEC IT security standards) which provides the requirements for establishing, implementing, maintaining, and improving the security of your information, especially electronic data.

Unfortunately, information transfer over the internet is not completely safe. This is why we believe that your data's safety is a shared responsibility — both you and us play an important role towards it. Many factors beyond our control can compromise your security and leak your personal data. So we also urge you to do your best in keeping yourself safe online especially as you communicate to us through the Services.

Queries or Concerns?

We are responsible for processing your information. In case of queries or concerns about our Privacy Policy, feel free to contact us or drop us an email. We'll be glad to resolve your concerns.

Last Updated:

1st April 2023